Kalmantic

Legal

Refund & Cancellation Policy

Last updated 2026-06-29

Refund & Cancellation Policy

This page is the plain-English summary of how refunds and cancellations work for purchases from Kalmantic Inc. It mirrors Section 8 (Refund policy) and Section 10.3 (Refund of unused prepaid balance on Kalmantic-initiated suspension) of our Terms of Service. If anything below conflicts with the Terms, the Terms control.

Payments and refunds are processed by our merchant of record — Paddle or Lemon Squeezy — who is the seller of record for Kalmantic purchases.

Default: no refunds

All fees paid to Kalmantic are non-refundable except where required by applicable law.

  • Credit packs are non-refundable in whole or in part, whether consumed, partially consumed, or unused. Once you complete a credit pack purchase, the funds are committed to the Service.
  • Subscriptions are non-refundable. Pro-rated refunds are not provided for mid-period cancellation. To stop future charges, cancel before the next billing date — the cancellation takes effect at the end of the current billing period and you retain access until then.
  • Chargebacks filed without first attempting to resolve a billing dispute with us by emailing legal@kalmantic.com may result in account suspension and may be challenged through our merchant of record.

How to cancel

You can cancel a subscription at any time from your account dashboard, or from the receipt / management link sent by our merchant of record (Paddle or Lemon Squeezy). Cancellation stops future renewals; it takes effect at the end of the current billing period, and you keep access until then.

Exception 1 — Statutory consumer rights

If your local consumer-protection law provides a statutory refund right (for example the EU's 14-day cooling-off period under the Consumer Rights Directive, where it applies to digital services), you retain that right. To exercise it, email legal@kalmantic.com with your account email and the purchase you want unwound. Where the local law conflicts with anything on this page, the local law controls.

Exception 2 — Refund on Kalmantic-initiated suspension

If we suspend or terminate your account under Section 10.2 of the Terms for a reason that is not payment fraud, chargeback abuse, suspected money laundering, sanctions / export-control violation, or any other ground that would make a refund unlawful — and you have a positive unused credit balance at the moment of suspension — we refund the unused portion of your prepaid balance.

Refund amount is the lesser of: the unused prepaid credit balance at the time of suspension, and the total amount you paid Kalmantic for credit packs in the 90 days preceding the suspension that has not been consumed by usage. Consumed credits, billed subscription fees, and any fees passed through to our merchant of record (interchange, currency conversion, taxes already remitted) are not refundable.

Timeline. Refund is initiated within seven (7) business days of the suspension. Settlement through the merchant of record may take an additional 3–10 business days depending on your payment method and bank. The refund posts to the same payment method used for the original purchase.

How to request a refund or raise a dispute

Email legal@kalmantic.com with:

  1. The email address on your account
  2. The receipt / transaction id from your merchant-of-record confirmation, or the purchase id from your billing history
  3. A short description of what you'd like refunded and why

We respond within 10 business days. If we agree the refund is owed, we initiate it on the same response. If we decline, you'll get a written reason; if you believe the decline is incorrect you can dispute it by replying to the same thread within 30 days.

What is NOT refundable

  • Credits already consumed
  • Subscription fees for the current billing period (cancellations take effect at period-end)
  • Currency conversion, interchange, or tax-remittance fees passed through to the merchant of record
  • Any purchase made more than 90 days before the request, except under Exception 1 or 2

Kalmantic Inc operates the Kalmantic website and products. This page was last updated on 2026-06-29.