Kalmantic

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Terms of Service

Last updated 2026-06-29

Terms of Service

Effective date: 2026-06-29

These Terms of Service ("Terms") govern your use of the Kalmantic website, products, and services (collectively, the "Service"), operated by Kalmantic Inc ("Kalmantic", "we", "us", or "our"). By creating an account, accessing the Service, or purchasing anything from us, you agree to these Terms.

If you do not agree to these Terms, do not use the Service.

Plain-English summary. You're using Kalmantic at your own risk. You're responsible for what you do with our products and outputs. We can suspend abusive accounts. Payments are handled by our merchant of record (Paddle or Lemon Squeezy), who manages tax and billing compliance. Some products are pre-launch and may change.

1. Eligibility and account

You must be at least 18 years old and capable of entering a binding contract. By signing up, you represent that this is true and that the information you provide is accurate. You're responsible for safeguarding your account credentials and any API keys; share them with no one.

If you create an account on behalf of an organization, you represent that you have authority to bind that organization to these Terms.

2. The Service

Kalmantic is an agentic lab. The Service includes our website, our published research and writing, and the products and services we make available, which may include inference credits, developer tools, digital publications, and paid advisory engagements.

Specifically:

  • The features, scope, and availability of any product are at our discretion and may change.
  • We may add, remove, or change products and supported third-party providers at any time.
  • We make no guarantee about the output quality, latency, or continued availability of any specific feature, model, or product unless we have agreed otherwise in writing.
  • Where a product routes requests to third-party providers (for example, large-language-model providers), "compatible" labels describe an API surface, not an endorsement, partnership, or affiliation with any provider.

3. Pre-launch terms

Some Kalmantic products are in a pre-launch phase. During pre-launch:

  • Access may be limited to invited and pre-registered users.
  • Features, pricing, and the product itself may change without notice.
  • Service-level agreements ("SLAs") do not apply unless we have signed a separate SLA with you.
  • Credits and pre-orders are non-refundable except as described in Section 8.

We'll notify you in writing (via the email associated with your account) before transitioning a product to general availability.

4. Acceptable use

You agree to use the Service only for lawful purposes and in compliance with our Acceptable Use Policy, which is incorporated into these Terms.

You may not, and may not permit any user under your account to:

  • Use the Service to generate content that infringes intellectual property, violates privacy rights, defames any person, or is otherwise illegal in your jurisdiction
  • Use the Service to develop weapons, surveillance systems, or any application designed to harm individuals
  • Attempt to reverse-engineer, decompile, or extract the source code of the Service
  • Probe, scan, or test the vulnerability of the Service or any related network
  • Resell or rebrand the Service as your own
  • Exceed published rate limits or attempt to circumvent quota enforcement
  • Misrepresent the source of generated content

We may suspend or terminate accounts that violate these rules, with or without prior notice.

5. Your content and no-exploitation policy

"Your Content" means anything you submit to the Service (prompts, system messages, tool definitions, file contents, uploads) and anything the Service returns to you (model responses and other outputs).

You own it. You retain all rights, title, and interest in Your Content. We claim no ownership of Your Content or of any output produced for you.

Limited operational license. You grant Kalmantic a worldwide, royalty-free license to process, route, log, and serve Your Content only for the following purposes:

  • Generating the response or delivering the product you requested
  • Billing you accurately and producing your usage history
  • Complying with applicable law and lawful requests from authorities
  • Diagnosing and resolving security incidents
  • Aggregating anonymized telemetry to operate, maintain, and improve the Service

This license terminates when the underlying data is deleted per our retention schedule.

No exploitation. Kalmantic will not:

  • Use Your Content to train, fine-tune, or evaluate any Kalmantic-owned model or any third-party model on Kalmantic's behalf
  • Sell, rent, license, or otherwise transfer Your Content to advertisers, data brokers, or other third parties for their independent commercial use
  • Use Your Content to build, improve, or operate any product or service that competes with the product you are using Your Content to build
  • Claim ownership of, or assert any intellectual-property right in, outputs returned to you
  • Use Your Content for any purpose not enumerated in the "Limited operational license" paragraph above

This no-exploitation commitment is a material term of these Terms.

Third-party providers. Where a product routes a request to a third-party provider, that provider receives Your Content for the purpose of generating a response. Each provider has its own data-handling policy. See the Data Processing Addendum and the Privacy Policy for details.

Your responsibility. You are responsible for the legality and accuracy of Your Content and for any consequences of acting on outputs. Outputs can be incorrect, biased, or fabricated; verify before relying on them.

6. Fees and billing

  • Pricing is published on the relevant product page or shown at checkout, and may change with 30 days' notice.
  • Purchases are processed by our merchant of record — Paddle or Lemon Squeezy — who acts as the seller of record for Kalmantic purchases and handles VAT/GST/sales-tax calculation and remittance globally.
  • Credit packs, where offered, are paid in advance and consumed by usage. Credits do not expire during the term of an active account.
  • Subscriptions, where offered, are billed on a recurring basis via the merchant of record. You can cancel anytime; cancellations take effect at the end of the current billing period.
  • Failed payments may result in account suspension after a 7-day grace period.

7. Taxes

Prices may not include taxes, levies, or duties ("Taxes"). Where our merchant of record collects and remits Taxes, those amounts are shown at checkout. Except for taxes based on Kalmantic's net income, you are responsible for any Taxes associated with your purchases that are not collected by the merchant of record.

8. Refund policy

Our refund stance is summarized in plain English in our Refund Policy. In short, all fees paid are non-refundable except where required by applicable law or where we initiate a suspension under Section 10.3:

  • Credit packs are non-refundable in whole or in part, whether consumed, partially consumed, or unused.
  • Subscriptions are non-refundable. Pro-rated refunds are not provided for mid-period cancellation. To stop future charges, cancel before the next billing date.
  • Chargebacks filed without first attempting to resolve a billing dispute with us by emailing legal@kalmantic.com may result in account suspension and may be challenged through our merchant of record.

If your local consumer-protection law provides a statutory refund right (for example the EU's 14-day cooling-off period under the Consumer Rights Directive, where applicable to digital services), you retain that right.

This Section 8 controls over any inconsistent language elsewhere on the Service. One narrow exception: if Kalmantic suspends or terminates your account under Section 10 for a reason other than fraud or applicable-law violation, you receive a refund of your unused prepaid balance as described in Section 10.

9. Service availability

We aim for high availability but do not guarantee uninterrupted service. Scheduled maintenance, third-party provider outages, regional internet disruptions, and force majeure events may cause downtime.

If we have a written SLA with you, that SLA governs availability terms.

10. Termination and refund on Kalmantic-initiated suspension

10.1 Termination by you

You may delete your account at any time. Deleting your account permanently removes your data per our Privacy Policy (subject to legally required retention windows).

10.2 Termination or suspension by Kalmantic

We may suspend or terminate your account if you violate these Terms, fail to pay for services, or engage in fraudulent or abusive behavior. We will attempt to provide notice, but may act immediately when necessary to protect the Service or other users.

10.3 Refund of unused prepaid balance on Kalmantic-initiated suspension

When Kalmantic suspends or terminates your account under Section 10.2, we refund the unused portion of your prepaid credit balance, subject to the conditions in this Section 10.3.

Eligibility. A refund applies when all of the following are true:

  • The suspension or termination was initiated by Kalmantic (not by you, and not by automatic expiry of a free trial)
  • The reason for suspension is not payment fraud, chargeback abuse, suspected money laundering, sanctions or export-control violation, or any other ground that would make a refund unlawful in your jurisdiction
  • You have a positive unused credit balance at the moment of suspension

Refund amount. The refund equals the lesser of: the unused prepaid credit balance at the time of suspension, and the total amount you paid for credit packs in the 90 days preceding the suspension that has not been consumed by usage. Consumed credits, billed subscription fees, and any fees passed through to our merchant of record (interchange, currency conversion, taxes already remitted) are not refundable.

Timeline. Refund is initiated within seven (7) business days of suspension. Settlement through the merchant of record may take an additional 3–10 business days depending on your payment method and bank.

Disputes. If you believe a suspension or denial of refund was issued in error, email legal@kalmantic.com within 30 days. We will respond within 10 business days and, where the suspension was issued in error, restore the account and credit any lost service window.

Statutory consumer rights. Nothing in this Section 10.3 limits a statutory refund right granted to you by your local consumer-protection law.

10.4 Survival

Upon termination, you remain liable for any outstanding fees. Sections 5, 11, 12, 13, 14, and 15 survive termination.

11. Intellectual property

The Service, including all software, designs, content, and trademarks (other than Your Content), is the property of Kalmantic or its licensors. Nothing in these Terms grants you any right or license to our intellectual property except as expressly stated.

The "Kalmantic" name and logo, and the names of our products, are trademarks of Kalmantic. You may not use them without our prior written permission, except to truthfully identify Kalmantic's products and services.

12. Disclaimers

THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, NON-INFRINGEMENT, OR ACCURACY OF OUTPUTS.

AI outputs can be incorrect, biased, harmful, or fabricated. Verify before acting on any output, especially in production code, medical, legal, financial, or safety-critical contexts. Kalmantic is not responsible for losses caused by reliance on outputs.

13. Limitation of liability

Cap. TO THE MAXIMUM EXTENT PERMITTED BY LAW, KALMANTIC'S TOTAL AGGREGATE LIABILITY ARISING OUT OF OR RELATED TO THESE TERMS, THE SERVICE, OR YOUR USE OF THE SERVICE — INCLUDING ANY LIABILITY UNDER ANY INDEMNIFICATION OBLIGATION KALMANTIC OWES YOU — WILL NOT EXCEED THE GREATER OF (A) THE AMOUNT YOU PAID KALMANTIC IN THE 12 MONTHS PRECEDING THE CLAIM OR (B) ONE THOUSAND U.S. DOLLARS (USD $1,000), IN THE AGGREGATE, ACROSS ALL CLAIMS AND CAUSES OF ACTION.

Excluded damages. IN NO EVENT WILL KALMANTIC BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES, INCLUDING WITHOUT LIMITATION LOST PROFITS, LOST REVENUE, LOST DATA, LOSS OF GOODWILL, BUSINESS INTERRUPTION, OR THE COST OF SUBSTITUTE SERVICES, EVEN IF KALMANTIC HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES, AND EVEN IF A REMEDY FAILS OF ITS ESSENTIAL PURPOSE.

Mandatory law carve-outs. Some jurisdictions do not allow exclusion of certain warranties or limitation of liability for certain damages. In those jurisdictions, our liability is limited to the maximum extent permitted by applicable law. Nothing in this Section limits liability that cannot be limited under your jurisdiction's mandatory law.

14. Indemnification

You will indemnify and hold harmless Kalmantic, its affiliates, and its personnel from any third-party claims, damages, liabilities, and expenses (including reasonable attorneys' fees) arising out of (a) Your Content, (b) your use of the Service, (c) your violation of these Terms, or (d) your violation of any law or third-party right.

15. Governing law and disputes

These Terms are governed by the laws of the State of Delaware, USA, without regard to its conflict-of-laws principles. Any dispute arising out of or related to these Terms or the Service will be resolved exclusively in the state or federal courts located in Delaware, and you consent to that jurisdiction.

If you are based in the EU, UK, or other jurisdiction with mandatory consumer protections, your statutory rights are unaffected by this section.

16. Changes

We may update these Terms from time to time. Material changes will be announced via email or site notice at least 14 days before they take effect. Your continued use of the Service after changes take effect constitutes acceptance.

17. Force majeure

Neither party will be liable for failure or delay in performance due to causes beyond its reasonable control, including acts of God, war, terrorism, civil unrest, government actions, internet or power outages, denial-of-service attacks, third-party cloud-provider failures, pandemics, or labor disputes.

18. Miscellaneous

Entire agreement. These Terms (together with the Privacy Policy, Acceptable Use Policy, Cookie Policy, and any signed order form or DPA between you and us) constitute the entire agreement between you and Kalmantic regarding the Service.

Severability. If any provision is held unenforceable, the rest remains in full force.

No waiver. Our failure to enforce any right is not a waiver of that right.

Assignment. You may not assign these Terms without our prior written consent. We may assign these Terms to an affiliate, successor, or acquirer of substantially all of our assets.

Notices. We may give you notice via email, via the site, or by posting a notice at https://kalmantic.com. You may give us notice by emailing legal@kalmantic.com.

Language. These Terms are written in English. Translations are provided for convenience; the English version controls in any conflict.

19. Contact

Questions about these Terms? Email legal@kalmantic.com.

Kalmantic Inc operates the Kalmantic website and products. This document was last updated on 2026-06-29.